Abstract:

This tutorial consists of two parts that briefly cover the most relevant issues in the areas of e-business management and workflow technologies.

The most important subject in the first part are the management solutions - software products that are used in e-business management. They are classified in four main categories. For each category, there are a general explanation and an example how certain product from that category can be used in real-world situation.

The second part describes the terms used in workflow terminology, and helps to understand workflow point of view on work processing. Also, there are practical advices and lots of examples that show how we can use workflow management system to provide computerized support for modeling and executing workflows.